Upgrade FAQ 4.3

Frequently asked questions about the update/upgrade to PresSTORE 4.3

1. How to get an upgrade free of charge?

The upgrade is free of charge for all customers that purchased PresSTORE after November 15, 2010
as well as those with an existing Software Update Agreement (SUA).

2. How much does it cost to buy an upgrade?

For older installations without a Software Update Agreement, an upgrade costs 35 % of the current
list price of your license.

3. How can I get a quote for an upgrade?

In order to receive a quote for an upgrade, please contact your local reseller or request one through the Archiware portal.

4. Do I need new license keys for P4.3 and where can I get them?

In order to upgrade to 4.3, you will need new license keys, independent of your current version.
Customers that are eligible for an upgrade can get new license keys through the Archiware portal:
www.archiware.com/portal.

6. What preparations should be made before performing an upgrade?

– Please check that you meet all system requirements for version 4.3 (see point 7).
– Make sure you don't require any of the features no longer supported in version 4.3 (see point 8).
– Please make sure that you have all the required license keys (see point 4).
– As a precautionary measure, make sure to copy PresSTORE's installation index before running
the upgrade.

7. What are the system requirements for P4.3?

PresSTORE Server:
– Mac OS X: PPC OSX 10.4+, Intel 10.4+
– Windows: 2003, 2008, XP, Vista, Windows 7
Note:
Backup2Go is only supported on Windows 2008R2 and Windows 7

– Linux: Kernel 2.6.4+ (x86) 32bit or 64bit with 32bit libs for
FS-events with inotify, kernel 2.6.13+ is required.
– Solaris: Sparc Solaris 2.8+, x86 Solaris 2.10+
Note: The language package Unicode UTF-8 is required.

PresSTORE Client:
– Mac OS X: PPC OSX 10.4+, Intel 10.4+
– Windows: 2003, 2008, XP, Vista, Windows 7
– Linux: Kernel 2.6.4+ (x86) 32bit or 64bit with 32bit libs
for FS-events with inotify, kernel 2.6.13+ is required.
– Solaris: Sparc Solaris 2.8+, x86 Solaris 2.10+
Note:
The language package Unicode UTF-8 is required.

Hardware requirements:
– Memory: 1 GB+
– Disk: 200 MB for the installation + variable (for the Backup/Archive indices)

Browser requirements:
– Safari 4.0+
– Firefox 3.5+
– Internet Explorer 7+

8. What features will NOT be available in version 4.3 anymore?

All features available in 4.2. will be kept in 4.3
Note:
When upgrading from 3.x, please read point 8 of the P4.1 upgrade FAQ.

9. What is new in version 4.3?

For more information about version 4.3, please read our feature list: P4 Feature List.

10. How much technical work is needed for the upgrade?

Upgrading from 4.x is comparable to a new installation. The PresSTORE installer recognizes
the installed version and runs all changes for within the software automatically.

When upgrading from 3.x, you cannot downgrade back to our old version anymore. It is therefore recommended to copy PresSTORE’s installation index, before running the upgrade.

When installing on a windows platform, please uninstall the old PresSTORE version first before
installing the new one. The configuration will stay intact.

11. Do all PresSTORE Clients have to be updated to 4.3 as well?

Yes, PresSTORE 4.3 has to be installed on all servers and workstations.

12. Which PresSTORE versions can I directly upgrade to version 4.3?

Only PresSTORE’s 3.x and 4.x versions can be upgraded directly to 4.3. Older versions should
be upgraded in steps, e.g. from version 2 to 3 and then to version 4.3. (see point 10).

13. Will all my setting stay the same when upgrading?

Yes, all the settings will be kept when switching to the new version.

14. Can I downgrade again after upgrading to version 4.3?

Upgrading from 3.x to PresSTORE 4.3 is irreversible. In case a downgrade needs to be done,
a complete new installation followed by a configuration restore from an older backup volume
would be required.

15. What does the new license expiration date mean?

This date will simplify updates to future PresSTORE versions. It will not be necessary to get
new license keys, as long as an installation/license is covered by a Software Update Agreement (SUA).

The first year of SUA is free of charge. Afterwards, the license can be covered either by an auto renewal contract or a 12/24 month prepaid agreement.

4.3 Features

More options to backup your workstations. Great licensing for virtual servers and new third party support.